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Interactive Voice Response

An IVR is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team. By recording customized welcome greetings you can provide a more personalized experience to your customers when they call on your business number.Get more leads with our cloud IVR system With Knowlarity’s personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on his call history, purchase history and location.

Benefits

To be the most preferred Telecom solutions provider in India and abroad.
  • Saves Front Office Space, Manpower and Infrastructure Costs
  • Connects you to your customers 24x7 even when you are not in office. No leads lost!
  • Makes it possible to attend Multiple Calls at a time. No Busy Lines.
  • Manages your official calls in a professional and consistent manner through Professional Automated Prompts
  • Can be made LIVE on both a Mobile Number or a Landline Number
  • Call Recording Feature and Voice Mail Features available
  • Full Track of the process and MIS available at all times through Online GUI